November 7, 2019 – An individual working for Cognizent, a Facebook contractor, has come forward to disclose what they claim is a censorship campaign regarding alleged CIA ‘whistleblower’ Eric Ciaramella.
Cognizent first made headlines earlier this year when an article by the Verge entitled ‘The Secret Lives of Facebook Moderators in America’ was published. The article disclosed the existence of thousands of human content moderators that were being employed by Facebook to comb through content manually. Here is an excerpt from that article:
Over the past three months, I interviewed a dozen current and former employees of Cognizant in Phoenix. All had signed non-disclosure agreements with Cognizant in which they pledged not to discuss their work for Facebook — or even acknowledge that Facebook is Cognizant’s client. The shroud of secrecy is meant to protect employees from users who may be angry about a content moderation decision and seek to resolve it with a known Facebook contractor. The NDAs are also meant to prevent contractors from sharing Facebook users’ personal information with the outside world, at a time of intense scrutiny over data privacy issues.
But the secrecy also insulates Cognizant and Facebook from criticism about their working conditions, moderators told me. – The Verge
The individual coming forward provided a picture of their work ID to show they are an employee of Cognizent, and thus would be aware of internal Facebook content moderator and censorship requests.
FACEBOOK INSIDER LEAK.
Today I was contacted by a person who works for Cognizant, a facebook sub-contractor.
The following is a series of lightly redacted screenshots numbered in order and overlapping to show full conversation. @JamesOKeefeIII pic.twitter.com/1jiSJbGF9V
— Dusty ???? (@DustyWoomera) November 7, 2019
I have compiled the information that this source provided. I want to stress that as of the time of the publishing of this article, this information has not been 100% verified. The source wishes to remain anonymous and therefore was limited in what they were able to disclose.
Here is the information that the alleged source provided to Dusty Auus, Twitter handle @DustyWoomera:
Here is the source’s Cognizent employee ID card.
I have been able to verify that ‘process executive’ is indeed the term Cognizent gives to their full-time content moderation employees, as well as the strict rules regarding use of cell phones and other electronics, etc.
The source describes a ‘dedicated queue’ for content related to the 2020 election, which every American should be concerned about, whether liberal or conservative.
I was able to confirm this information regarding the upcoming layoffs. The Tampa Bay Times reported that:
Cognizant Technology Solutions said it is getting out of the content moderation business in 2020, and that could mean job cuts at the Carrollwood facility where workers have grappled with removing explicit content from Facebook.
Cognizant announced the shift in an earnings call Wednesday. Employees also received an email from Cognizant CEO Brian Humphries, obtained by the Tampa Bay Times. In it, he explained that the company will focus on its other content services — but in 2020 it will stop flagging disturbing content for clients, most prominently Facebook. – Tampa Bay Times
This story is still developing, please check back for updates.
Hat tip: @DustyWoomera
Here is a link to the full thread.